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Ryd End User Terms & Conditions
The Terms and Conditions constitute an agreement between
‘Accel Technologies Limited’ operating under the brand Ryd
(Ryd, we, us and our) and the person using, or applying to use,
Ryd’s Services (User, driver, them, they, you, your).
This applies to all scenarios whereby Ryd provides vehicles and
management thereof for use by Users. The Ryd mobile
application (Ryd app) operates and manages the service.
1. Vehicle and App Access
1.1. Access to the Ryd app can vary, with the default being
to send an email invitation asking you to sign up.
Additional options are scanning a QR code, using a
website URL or signing up directly within the Ryd app.
1.2. Users will be asked to sign up for the service and
provide their full name, email address (in the case
where they were not invited to the service),
password, driving license number, full residential
address, date of birth and mobile phone number, and
credit card payment details.
1.3. Depending on the operated service, Users may be
asked to provide an access code before registration.
1.4. Depending on their mobile device, Users will
download the Ryd app from either the Google Play or
Apple App Store.
1.5. Depending on the service being operated, Users will
be required to conduct a driver's license validation
from within the app before being able to book a
vehicle. This requires uploading a photo image of
their driver's licence, a picture of themselves and
providing consent for Ryd to conduct driver licensing
checks. The user will receive an email informing them
if their validation has succeeded.
1.6. Subject to a successful driver's license validation,
Users can place a booking and access the Vehicle.
2. User Responsibilities
2.1. The Driver must be twenty-one (21) years or over and
have held a full current driver’s licence for at least
one (1) year.
2.2. The User is responsible for the Vehicle during the
Booking Period.
2.3. The User must hold and carry with them on every
Booking a valid driver’s licence appropriate for the
Vehicle and must not allow the Vehicle to be driven
by any person who is not the identified User for that
Booking.
2.4. The User must use reasonable endeavours to avoid
any loss or damage to the Vehicle or third persons or
their property.
2.5. The User must ensure the Vehicle is always locked
when unattended.
2.6. If applicable and available, the User must unplug the
Vehicle from the charging station at the beginning of
the Booking Period and plug it back into the charging
ystation after the Booking Period.
2.7. The User must not;
2.7.1. Use or allow the Vehicle to be used for the
transport of passengers for hire or reward;
2.7.2. Sublet or hire the Vehicle to any other person;
2.7.3. Use the Vehicle for any illegal purpose
whatsoever;
2.7.4. Use the Vehicle for off-road driving, including but
not limited to 4-wheel drive tracks, beaches,
riverbeds, construction sites, legal unformed
roads or parks;
2.7.5. Drive recklessly;
2.7.6. Operate the Vehicle or allow it to be operated in a
race, speed test, rally or contest;
2.7.7. Smoke, vape or allow smoking and vaping inside
the Vehicle;
2.7.8. Allow the Vehicle to be operated outside their
authority, including using the Vehicle to teach
somebody how to drive;
2.7.9. Use any hand-held electronic device whilst driving
the Vehicle;
2.7.10. Operate the Vehicle or allow it to be operated for
the transport of more than the number of
passengers or more than the gross vehicle mass
specified in the certificate of loading for the
Vehicle;
2.7.11. Allow the Vehicle to carry dangerous goods as
defined by the Land Transport Rule: Dangerous
Goods 2005;
2.7.12. Allow or operate the Vehicle in any circumstances
when the User is under the influence of a drug or
alcohol which contravenes Sections 12, 56, 57,
57a, 57aa or 58 of the Land Transport Act 1998;
2.7.13. Allow or operate the Vehicle in a manner that
breaches the Land Transport Act 1998, Land
Transport (Road User) Rule 2004, or any other act,
regulation or bylaw in force within New Zealand;
2.7.14. Interfere with or modify any part of the Vehicle
outside of its intended use as detailed within the
manufacturer guidelines and specifications
located in the Vehicle's glove compartment;
2.7.15. Register or claim to be entitled to register any
interest in the Vehicle under the Personal
Property Securities Act 1999;
2.7.16. Operate the Vehicle when it is unsafe or in an
unroadworthy condition;
2.7.17. Leave an accident scene or similar event before
the arrival of a tow or salvage operator if
required;
2.7.18. End the Booking without plugging the Vehicle
back into the charging station associated with the
Designated Parking Space (if applicable and
available);
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2.7.19. Use the Vehicle in a manner or for a purpose that
may negatively affect the reputation of Ryd; or
2.7.20. At any stage, park the Vehicle in any illegal
parking space.
2.7.21. Use and drive the vehicle on Skippers Canyon and
Crown Range Road in Queenstown area.
2.7.22. Drive the vehicle up the mountain to ski’s fields.
Instead, make use of the parking available at the
bottom of the ski’s fields.
2.8. The User must:
2.8.1. comply with all rules, instructions and regulations
set by the owners and operators of any car
parking premises (including those car parking
premises at which a Designation is located);
2.8.2. comply with all reasonable directions of Ryd
about the operation of the Vehicle;
2.8.3. comply with all laws applicable to the operation of
the Vehicle; and
2.8.4. ensure that a copy of these Terms and Conditions
is kept in the Vehicle for the Booking Period and
produced without delay for inspection by an
enforcement officer. A copy of these Terms and
Conditions and the details applicable to the
Booking will be available via the Ryd app.
3. Ryd's Responsibilities
3.1. Ryd will ensure the Vehicle is in a safe and
roadworthy condition before the Commencement of
a Booking Period, with a current certificate of
registration and fitness, provided that Ryd shall not
be in breach of this Agreement if it has not been
notified of any damage to a Vehicle before the
commencement of a Booking Period.
3.2. Ryd is responsible for all Vehicle running costs during
the Booking Period except fees payable by a User
under this Agreement.
3.3. Whilst reasonable endeavours are used to ensure
Vehicle availability, Ryd does not guarantee the
availability of a Vehicle when required by the User,
whether at a particular Designation or otherwise.
4. Beginning a Booking
4.1. The User can book a Vehicle in advance right up to
the commencement of a Booking Period.
4.2. Use of Vehicles can be pre-booked via the Ryd app or
any other method that Ryd may make available.
4.3. A User can cancel Bookings right up to the start of the
Booking time.
4.4. The User must collect the Vehicle at the Designated
Parking Space.
4.5. If the User is late for their Booking but within 15
minutes of the Booking time, then the Booking will
not be cancelled, and the User will be charged the
Tariff from the beginning of the Booking.
4.6. If the User fails to arrive for their Booking or more
than 15 minutes after the Booking time, the Booking
will be cancelled, and the Vehicle will become
available to other registered Users. The User will be
charged a minimum Tariff. If the User still requires a
Vehicle, they must make a new Booking.
4.7. Ryd may, at any stage, be required to cancel a
Booking for reasons such as, but not limited to,
technical, mechanical, safety, or emergency.
4.8. Before operating a Vehicle at the commencement of
a Booking Period, the User must always complete a
Vehicle condition inspection as soon as reasonably
practicable via the app:
4.8.1. any damage to the Vehicle;
4.8.2. the cleanliness of the Vehicle
4.9. The User agrees that if it fails to communicate any of
the matters specified at the beginning of the Booking
Period, any such issue concerning the Vehicle may be
deemed by Ryd to have occurred during the Booking
Period, and Ryd may charge the User:
4.9.1. if the Vehicle is not in a Clean Condition, the
cleaning fee as outlined in the Payment Schedule;
4.9.2. if the Vehicle is in a Soiled Condition, the soiled
vehicle fee, as outlined in the Payment Schedule;
and
4.9.3. if the Vehicle is damaged, all amounts payable
under this Agreement about damaged Vehicles.
5. Vehicle Return
5.1. After a Booking Period, the User must return the
Vehicle locked, free from damage and in a Clean
Condition to a Designated Parking Space from which
the journey was started or (if applicable and
available) a different Designation Parking Space as
allowed in the Ryd app.
5.2. The User must plug the Vehicle back into the charging
unit (if applicable and available) to end the Booking
and begin charging. Failure to do so, Ryd may decide
to charge a penalty fee.
5.3. After a Booking Period, the User must complete a
visual inspection of the Vehicle and ensure any new
damage, or the fact that the Vehicle is in a Soiled
Condition or not in a Clean Condition, is reported as
soon as reasonably practicable to Ryd.
5.4. The User must check the Vehicle for any personal
property and remove all rubbish.
5.5. If a User notifies Ryd, or Ryd otherwise reasonably
considers that the returned Vehicle is not in a Clean
Condition (including if the User fails to inform Ryd
and the next driver reports to Ryd during their Vehicle
condition inspection that the Vehicle is not in a Clean
Condition) then Ryd will charge the User a cleaning
fee plus the administration fee as outlined in the
Payment Schedule.
5.6. If a User notifies Ryd, or Ryd otherwise reasonably
considers that the returned Vehicle is in a Soiled
Condition (including if the User fails to inform Ryd
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and the next driver reports to Ryd during their Vehicle
condition inspection that the Vehicle is in a Soiled
Condition) then Ryd will charge the User a soiled
vehicle fee plus the administration fee relating to
cleaning as outlined in the Payment Schedule.
5.7. If a User notifies Ryd, or Ryd otherwise reasonably
considers that the returned Vehicle is damaged
(including if the User fails to inform Ryd and the next
driver reports Ryd during their Vehicle condition
inspection that the Vehicle is damaged), then Ryd will
charge the User all amounts payable under this
Agreement about damaged Vehicles.
5.8. If another vehicle is parked in the Designated Parking
Space, the User must contact Ryd, and the support
team will advise an alternate parking space.
5.9. If the Vehicle is towed or clamped during a Booking
Period:
5.9.1. the User is to contact Ryd immediately on
becoming aware of towing or clamping to make
arrangements for the recovery of the Vehicle and
its return to its Designated Parking Space;
5.9.2. the User shall be liable for all fees incurred in the
repositioning, recovering, or unclamping of the
Vehicle. This includes fees from towage and any
fines during this period.
6. Vehicle cleanliness
6.1. If Ryd reasonably considers, or is notified by a User,
that a Vehicle is:
6.1.1. not in a Clean Condition; or
6.1.2. in a Soiled Condition,
the Vehicle will be removed by Ryd from availability
and groomed accordingly.
6.2. If the Vehicle is in a Soiled Condition, then the User
must remove as much as reasonably possible and
contact Ryd as soon as reasonably practicable.
7. Lost Property
7.1. Ryd encourages every User to check all
compartments, seats and storage spaces after the
Booking Period to ensure no personal property is left
behind.
7.2. If a User is missing something or finds any lost
property, they must contact Ryd as soon as
reasonably practicable. The User is to leave the
property secured in the Vehicle, and Ryd may arrange
for it to be returned at the cost of the relevant User.
7.3. The User acknowledges that Ryd cannot be held
responsible for any items left in a Vehicle during or
after a Booking Period.
8. Accidents
Where the Vehicle is involved in an accident:
8.1. The User is to call Ryd at 09 909 8410 to procure
assistance and otherwise take prompt steps to
minimise, avoid or diminish the loss, damage, or
liability of Ryd or its insurer. The Booking Period will
be considered to have ended during the call.
8.2. If required, our third-party provider will dispatch a
roadside assistance contractor as soon as practicable.
8.3. The User is to make the Vehicle secure and inform the
police immediately if anyone is injured, the traffic
flow is obstructed, or there is a disagreement on the
facts.
8.4. The User is to collect the registration of any other
vehicle involved and the names, addresses and
licence number of any other driver involved.
8.5. If the Vehicle is immobilised or otherwise unsafe to
drive due to the accident, Ryd’s third party
breakdown service provider will arrange to transport
the Vehicle to a selected location, and the User may
be provided with alternative transport at the
discretion of Ryd. The type of alternative transport
solution that Ryd may provide (if any) will be selected
at the discretion of Ryd (acting reasonably) provided
that such alternative transport is either:
8.5.1. reasonably sufficient to enable the User to
complete the Booking; or
8.5.2. sufficient to return the User to the Designated
Parking Space.
8.6. The costs of any roadside assistance contractor or
alternative transport following an accident shall be:
8.6.1. at Ryd’s expense, where the reason for the
accident is a mechanical failure; and
8.6.2. otherwise at the cost of the User.
8.7. The User is:
8.7.1. to provide Ryd with any information as may be
reasonably required in connection with the
accident (including completing any forms as
requested by Ryd);
8.7.2. not to admit it is liable or say or do anything that
prejudices the Ryd or its insurer’s ability to defend
the claim or seek recovery;
8.7.3. not to negotiate, or offer to pay reparation,
including but not limited to, offers made as part of
any case management conference or sentencing
hearing; and
8.7.4. not to leave an accident scene or similar event
before the arrival of a tow or salvage operator if
required;
8.7.5. allow Ryd’s insurer to act in the User's name to
defend, negotiate or settle the claim as Ryd’s sees
fit.
9. Breakdown Assistance
Where a Vehicle suffers a breakdown (including where
a warning light is activated, or the Vehicle is
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immobilised or is unsafe to drive) other than a result of
an accident:
9.1. The User is to call Ryd on 09 909 8410 to procure
assistance and end their current Booking Period;
9.2. Following such a call, Ryd’s third party breakdown
service provider will dispatch a roadside assistance
contractor as soon as practical;
9.3. The User may be provided with alternative transport
at the discretion of Ryd. The type of alternative
transport solution that Ryd may provide (if any) will
be selected at the discretion of Ryd (acting
reasonably) provided that such alternative transport
is either:
9.3.1. reasonably sufficient to enable the User to
complete the Booking; or
9.3.2. sufficient to return the User to the Designated
Parking Space.
9.4. The costs of the provision of any roadside assistance
contractor or alternative transport following a
breakdown shall be:
9.4.1. at the cost of the User (with the User’s credit card
to be debited following the breakdown of the
Vehicle) if the cause of the breakdown is User
induced (including the Vehicle having a flat
battery that is not otherwise caused by
mechanical failure); and
9.4.2. otherwise at the cost of Ryd.
9.5. The User shall ensure that the Vehicle is kept secure
and parked legally (to the extent reasonably practical)
following any breakdown.
10. Liability
The User is liable for the following:
10.1. Any loss of, or damage to, the Vehicle and its
accessories during the Booking Period;
10.2. Any damage, loss or costs incurred by Ryd in
connection with the use or misuse of the Vehicle,
including any damage to property, injury or death of
people, penalties and fines, any claims against Ryd by
a third party arising from their use/misuse of the
Vehicle, and salvage costs;
10.3. Any loss of, or damage to, vehicles and property of
third parties during the Booking Period arising out of
or in connection with the use or misuse of the
Vehicle.
10.4. The User agrees to release and indemnify Ryd from
and against all actions, claims, demands, losses,
damages, costs, expenses, or harm which the User
may suffer or incur or become liable due to the use or
misuse of the Vehicle. Except as expressly set out in
this agreement (including any loss or costs described
in this Agreement), the User will not be liable for any
loss of profits and indirect or consequential loss.
11. Insurance
11.1. Motor vehicle insurance is offered to all Users for
Vehicles operated by Ryd.
11.2. Ryd’s insurance policy provides cover against loss or
damage to the Vehicle;
11.3. The User acknowledges that Ryd’s insurance policy
contains several exclusions, qualifications and
limitations from cover. Where an exclusion,
qualification or limitation applies, the insurance cover
referred to in this clause will not apply. In these
circumstances, the User will be responsible for the
matters specified in our Liability terms;
11.4. Only a person whom Ryd has authorised as a User can
drive under Ryd’s motor insurance policy;
11.5. A User must inform Ryd immediately should any of
their driving history details change, including but not
restricted to revocation of their driving licence or any
further endorsements or accidents. Failure to inform
Ryd about a change in driving history could exclude
insurance coverage for the User;
11.6. No cover is provided for the theft of personal
belongings from the Vehicle, nor is any personal
accident cover provided;
11.7. Users are liable for any excess if a User has an
accident. Excess rates plus any relevant
administration fees are listed in the Payment
Schedule.
11.8. Ryd’s insurer will not exercise rights of subrogation
against Users subject to the Vehicle being driven
within the terms of Ryd’s insurance policy and the
User complying with all applicable laws.
12. Payment
12.1. The User will pay Ryd all Tariff and applicable
Additional Charges for each Booking Period.
12.2. All Tariffs and Additional Charges will be paid
immediately by directly debiting the User's
nominated credit card.
12.3. If the card issuer declines a credit card provided by a
User to Ryd for payment purposes, then Ryd may, at
its discretion, suspend or cancel the access of a User
to Vehicles until such time that Ryd is satisfied
accurate details have been provided, and Ryd has
received payment.
12.4. If a credit card is declined by the card issuer leaving
the User with an outstanding balance, then access to
all Vehicles will be suspended until Ryd receives full
payment.
12.5. Tariff charges shall accrue from when the user starts
the Booking until the User returns the Vehicle on the
Ryd app. You may extend the usage period via the
Ryd app during a Booking. During such an extended
period, the applicable Tariff will continue to accrue
and be charged until the end of the Booking Period.
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12.6. In addition to the Tariff, the User is liable for all other
charges and in the Payment Schedule or as otherwise
set out below, including but not limited to;
12.6.1. We reserve the right to charge an excess
Kilometre rate in respect of the number of
Kilometre travelled above the calculated residual
value where applicable;
12.6.2. Any charges for loss or damage to the Vehicle
resulting from a User’s failure to comply with
these Terms and Conditions (subject to the other
provisions of these Terms and Conditions),
including the administration fee for accidents;
12.6.3. Any cleaning fee plus the administration fee
relating to cleaning arising from the return of the
Vehicle not in a Clean Condition.
12.6.4. Any soiled vehicle fee plus the administration fee
relating to cleaning arising from the return of the
Vehicle in a Soiled Condition.
12.6.5. All costs incurred by Ryd in the recovery of a
towed Vehicle;
12.6.6. All road tolls charged to the Vehicle during the
Booking Period;
12.6.7. If, without the prior agreement of Ryd, the Vehicle
is not returned to its Designated Parking Space at
the end of the Booking Period, the User will pay
the relevant fee set out in the Payment Schedule;
12.6.8. All penalties, fines and other costs for
Infringement Offences incurred by the User
during a Booking Period. Any fines and penalties
that Ryd processes will render the User liable for
Ryd’s administration charges as set out in the
Payment Schedule;
12.6.9. Any costs Ryd incurs, including legal fees, in
collecting payments due from the User (including
the cost of debiting the User’s credit card for an
Infringement Offence and processing and sending
to the User notices relating to an Infringement
Offence);
12.6.10. Any finance charges Ryd incur for dishonoured,
declined or failed payments and direct debits;
12.6.11. Any payment of an excess under clause 10;
12.6.12. Applicable fees for special information or data
requests;
12.6.13. All credit card payments may incur a merchant fee
surcharge.
12.7. The User's entry into this Agreement shall constitute
authority for Ryd to calculate and charge against the
User's nominated credit card all monies due under
this Agreement.
12.8. The User must pay all amounts owing to Ryd without
set-off or deduction.
12.9. Where a payment under this Agreement is due on a
day that is not a Business Day, the due date will be
the preceding Business Day.
13. Infringement Offences
13.1. Ryd undertakes, in the event of receiving a notice of
any Infringement Offence, to send a copy of the
infringement notice and a copy of any reminder
notice to the User as soon as practicable. The User
authorises Ryd to provide such necessary information
to the relevant issuing enforcement authority for such
statements to be directed to the User.
13.2. The User has the right to challenge, complain about,
query or object to the alleged Infringement Offence
to the issuing enforcement authority, and the User
has the right to seek a court hearing (within 56 days
from the date of issue of the infringement notice or
28 days from the date of issue of the reminder
notice).
13.3. Ryd will pay any amount for which the User is liable
for an Infringement Offence; the User will also be
charged that amount with the applicable
administration charges as set out in the Payment
Schedule.
13.4. By agreeing to this Agreement, the User confirms that
it has been notified of its liability for any Infringement
Offences, its rights in respect of any Infringement
Offences and Ryd’s undertaking regarding any
infringement notices and reminder notices.
14. Vehicle Charging
14.1. On occasion and depending on the type of journey,
the User may be required to recharge the Vehicle.
How and where to do this is detailed in the Ryd app.
14.2. If a charger is available at the Designated Parking
Area, the User must connect it to the vehicle before
ending their Booking.
15. Termination
Any monies owed to Ryd at termination will become
immediately due and payable. The User’s acceptance of
this Agreement grants Ryd the right to charge against
the User's nominated credit card all monies due and
payable under this Agreement at the time of
termination.
16. Privacy
Ryd respects a User's right to privacy and maintains a
policy of strict confidence concerning all personal
information (as defined in the Privacy Act 1993). Ryd’s
policy concerning the use and disclosure of personal
data is as follows;
16.1. All information collected is to provide a Private
service to Ryd's Users and for related services.
16.2. The User acknowledges and agrees that Ryd, or a
third party on Ryd's behalf, may, from time to time,
contact the User with information about products,
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services and special deals offered by Ryd or any other
third party by post, email or other electronic means.
16.3. Ryd may request personal information to verify User
identity. Ryd will only speak to authorised User
contacts about their accounts and not to any third
party.
16.4. The User acknowledges that personal information
may be disclosed to Ryd's insurers, professional
advisors and service providers, for a credit check, to
debt collection agencies and payments facility
providers, to other parties involved in an accident
with the Vehicle, or any organisations responsible for
issuing, processing or handling traffic and parking
related offences, or otherwise as permitted by the
Privacy Act 1993.
16.5. Ryd will not sell, lease, rent, loan or trade lists of any
User information.
16.6. Reasonable steps are taken to ensure Ryd's
information is accurate, complete and current. If any
information is inaccurate, then a User can contact
Ryd, and all reasonable steps will be taken to correct
it.
16.7. All personal information is kept in a secure
environment.
16.8. Under the Privacy Act 1993, individuals have rights of
access to and correction of their personal
information.
16.9. These policies may be superseded by requirements or
obligations imposed by statute, regulation or legal
process.
17. Telematics
17.1. The User acknowledges and understands that the
Vehicle has been fitted with GPS and Telematics
technology, which communicates Booking and usage
information to the Vehicle and from the Vehicle back
to Ryd.
17.2. Subject to clause 17.6, the User agrees that Ryd may
disclose to any affiliated or non-affiliated third party
any personal data necessary for the performance of
the Agreement and about the use of the Vehicle.
17.3. The User acknowledges that Ryd's technology utilises
cellular and radio signals to transmit data and
communications; therefore, transmissions' privacy
and security cannot be guaranteed.
17.4. Subject to clause 17.6, the User authorises and
consents to using, disclosing, accessing, and retrieving
any data and information produced or derived from
Ryd’s technology.
17.5. The User authorises Ryd to use all the abovementioned data and information to formulate
reports, information and insights on Vehicle usage
and driver behaviour, which will be shared with the
User.
17.6. Any data to be disclosed by Ryd by clauses 17.2 and
17.4 shall be informed on the basis that it is aggregate
information not attributable to or identifiable against
the User, provided that Ryd may disclose to the User
data collected concerning the User’s use of Vehicles.
18. Limitation of Liability
18.1. This Agreement is subject, in all cases except where
the User is contracting within the terms of a
trade/business (which claims are specifically
excluded), to the provisions of the Consumer
Guarantees Act 1993.
18.2. All warranties, conditions, or other implied terms are
excluded and permissible by law. This Agreement
constitutes the sole understanding of the parties
about its subject matter and supersedes all prior
understandings, written or oral, which will be of no
further force or effect.
18.3. To the extent permitted by law, in no event shall Ryd
be liable to the User under or in connection with this
Agreement and the supply of the services (whether in
contract, tort or otherwise) for consequential losses
or damages, indirect loss or any economic loss or loss
or profits.
18.4. To the extent that Ryd’s liability is not otherwise
limited or excluded, and to the fullest extent
permitted by law, Ryd’s aggregate liability to the
User, whether in tort, contract or otherwise, for any
loss, damage or injury about the services is limited to
the price paid by the User for the services in respect
of which the claims or claims are made.
18.5. Ryd will not breach any obligations under this
Agreement because of any failure on Ryd due to a
cause beyond Ryd’s reasonable control.
19. Ownership of Vehicle
The User acknowledges that any Vehicle is and shall
remain the sole property of Ryd or Ryd’s leasing
provider where applicable. Nothing contained in this
Agreement will confer upon the User any right of
property or interest in or to the Vehicle. The User shall
always be bailee only of the Vehicle.
20. No Waiver
No failure or forbearance by Ryd to exercise, or delay in
exercising, (in whole or in part) any right, power or
remedy under, or in connection with, this Agreement
shall operate as a waiver of that right, power or
remedy. A release by Ryd (which must be in writing) of
any breach by the User shall not be, or deemed to be, a
waiver of any other or subsequent breach.
21. Assignment and Subcontracting
21.1. The User shall not directly or indirectly assign,
transfer or otherwise dispose of any of its rights or
interests in, or any of its obligations or liabilities
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under, or in connection with, this Agreement except
with the prior consent of Ryd.
21.2. Ryd may subcontract the performance of its
obligations under this Agreement.
22. Governing Law
The laws of New Zealand govern this Agreement. Both
parties agree to submit to the non-exclusive jurisdiction
of the courts of New Zealand.
23. Notices
A notice under this Agreement shall be sufficiently
given or served if delivered or emailed to such party at
the address used during registration.
24. Amendments
Ryd may vary these Terms and Conditions by putting
the varied terms on its website. Bookings 7 days after
the date of the publication of the various terms will be
subject to variation, and the placing of the Booking
shall be deemed to be an acceptance of such various
Terms and Conditions.
25. Severability
The illegality, invalidity or unenforceability of any
provision of these Terms and Conditions will not affect
another provision's legality, validity or enforceability.
26. Interpretation
Unless the context otherwise requires, the following
words and terms have the following meanings:
Agreement means these Terms and Conditions.
Booking means the time that the User has pre-booked
for using the Vehicle.
Booking Period means the time from when the Ryd app
unlocks the Vehicle to the time that the Ryd app
returns the Vehicle to the Designated Parking Space.
Business Day means a day other than Saturday and
Sunday on which Ryd's Bank is open for business in
New Zealand.
Clean Condition means a reasonably clean Vehicle that
is free from rubbish or other belongings considering fair
wear and tear, and is not in a Soiled Condition.
Additional Charges means all fee set out in the
Payment Schedule.
Designated Parking Space means a marked, numbered
and sign-written parking space within a Designation
where a Vehicle can be parked and charged.
GST means goods and services tax chargeable by the
Goods and Services Tax Act 1985 and includes, but is
not limited to, any penalty, interest or other amount
charged, imposed or levied on or in respect of goods
and services tax.
Designation means the locations at which Ryd will
make Vehicles available at Designated Parking Spaces.
Infringement Offences mean speeding offences,
offences regarding failure to comply with traffic signals,
toll offences and parking violations.
Tariff means the charges for usage of the vehicle during
a Booking Period.
Payment Schedule means the schedule of fees added
to the Tariff. These are available in the Ryd app under
“Penalty Catalogue” or the FAQ.
User means an individual that is a party to this
Agreement.
Soiled Condition means a Vehicle soiled (inside or
outside) by a liquid or other foreign substance such as
soil, smoke, mud, vomit or blood.
Vehicle includes any motor vehicle, moped or
motorised kick-scooter that a User is permitted to use
for the Booking and consists of the Vehicle’s
accessories. The make, model and unique identification
number of a Vehicle for a particular Booking will be
identified to the User.
Changes to End User Terms and Conditions
At our sole discretion, we reserve the right to update, change or
replace any part of these Terms and Conditions. We will email as
well as upload changes in the Ryd app. However, there may be a
delay in updating printed Terms and Conditions located within
the vehicles, and it is your responsibility to check for changes
periodically. Your continued use of the Service following the
posting of any changes to these Terms and Conditions
constitutes acceptance of those changes.
Contact information
If you have any questions about the Terms and Conditions, you
can contact us using the details below:
support@ryd.co.nz
These Terms and Conditions were last amended on 01/07/2024